phil-os-o-phy - The critical analysis of fundamental philosophies or beliefs that influences all resulting actions and results.

The team at Catalyst Insurance Systems are committed to a philosophy providing time-proven ways to motivate staff and increase revenue. This philosophy is a foundation for the tools, training and technology Catalyst offers agencies.

Understanding this philosophy is the single most important element ensuring the increase in revenue for all agencies. Catalyst is the only industry resource working exclusively with the needs, stresses and schedules of agencies with less than 10 employees.

Our commitment is to work with an agency's current culture rather than trying to change them to become something else. This process begins by accepting three critical truths:

Agency owners do not want to manage.

Agency staff do not want to sell.

Customers do not want to talk about insurance.

We never insist on doing things "our way". Our goal is to work with each agency to accomplish the goals important to agency Management and Staff.

“The president of Toyota once told me that Detroit just doesn’t get it. He said one reason for their struggles is they overemphasize marketing, design and technology, but don’t focus enough on building a culture that makes people accountable to each other as a team, and not just a single figure.”
Steven Covey

 

 

The Catalyst Philosophy

The Catalyst Philosophy provides a clear, measurable way to track the focus and effectiveness of our ability to ensure agency growth.

  1. Philosophy #1
    If an agency owner has to "think" about what to do, when to do and how to do, it will never happen.

  2. Philosophy #2
    Everyone in the agency is responsible for protecting customers by participating in writing new business and increasing retention.

  3. Philosophy #3
    CSRs will never be transformed into Producers.

  4. Philosophy #4
    All stakeholders must be on the same page, doing business in the same way.

  5. Philosophy #5
    Teams are the most effective way to organize an agency rather than Departments.

  6. Philosophy #6
    Daily Performance Meetings are essential for establishing a consistent Protection culture.

  7. Philosophy #7
    When you talk about the same things as your competition, using the same words in the same ways - you are a Brown Cow rather than a Purple Cow.

  8. Philosophy #8
    Multi-Tasking is counter productive to a profitable, stress-free workplace.